BETTAWAN DELIVERY / REFUND POLICY

PAYMENT :
 

All prices on our website are in US $. All payments are to be made in US $. We only accept payment through 2 Checkout and Western Union.

Once payment has cleared into our Thai Bank Account which usually takes 7 - 10 days, orders will be prepared.

We will try our best to ship customers orders on time but sometimes customers will face delays, this is usually due to 
problems with the weather, which we have no control over. If a customers order is delayed we will add extra to the 
product ordered by the customer as a small gesture for the delay.

 

PACKAGING :

We use sturdy boxes for all our shipments. We state the contents of each parcel on the box, custom form and the packaged contents. (eg. Aquatic Goods : 100 Dried Indian Almond Leaves " Terminalia Catappa"). Customs seem to be happy with this way of posting as all customs have to do is check the contents. If ok they reaseal and retie the string and send the parcel to customer.

SHIPPING :

All prices on our website include worldwide free shipping by airmail with Tracking Number. For all parcels upto 2 kilo we use the International Small Packet Registered Airmail Service with Tracking Number provided by the Thai Postal Service. 

For parcels over 2 kilo we use the International Parcel Airmail Service provided by the Thai Postal Service. This service 
also provides a Tracking Number system.

Once orders are shipped we will email customers advising them that their orders have been shipped. We will also provide a weblink to the Thai Postal Services tracking system along with the tracking number so customers can keep a track on their parcels.

Once parcel is shipped it usually takes 10 - 14 working days if not sooner to arrive.

RETURNS :
 

We do not accept returns. 

REFUNDS :

If a customer contacts us before shipping and wants to cancel their order for whatever reason then we will issue a full 
refund.

If a customers parcel has been shipped and stopped by customs or has been returned to us for whatever reason a refund will be issued minus the shipping charge or the contents will be re-prepared and reshipped to the customer but the customer has to pay the re-shipping charge.

Orders that go missing for whatever reason and no proof can be shown will not be refunded.

We aim to supply a fast friendly service with quality product's in a professional manner. 
 

Thank you for visiting my Bettawan website. The future can only get BETTA.

Regards
Wan